Terms & Conditions

Please find below our terms and conditions, which form the basis of the contract between you (the customer) and CakeAways. It is the customer’s responsibility to check all details are complete and accurate prior to payment of deposits/booking fees.

Please note that our commitment to customer satisfaction and our reputation is of utmost importance to us and we will always endeavour to help. 

Payments made to CakeAways are deemed by CakeAways as acceptance of these terms. 

Our Cakes

• All of our cakes are freshly baked to order and hand-made.
• As general guidance, cakes should be eaten as soon as you can. They should be eaten at room temperature and should be left in the box provided to you by CakeAways.
• Sponge cakes should be eaten within 5 days from collection/delivery date. Cakes should be kept at room temperature in the cardboard cake box provided when uncut and once cut, the cut edges should be wrapped in clingfilm and leftover cake should be stored in the lidded cake box.
• Some of our cakes may have non-edible items or toppers on them and we advise removing these before serving the cake.
  

Allergies

• Unless otherwise specified, all CakeAways cakes will usually contain dairy, wheat (gluten), soya and eggs and are made in an environment that handles nuts, other allergens and alcohol. 
• Our kitchen is not an allergy-free kitchen, and so we cannot guarantee that allergy-friendly cakes will not contain trace amounts of these ingredients due to the nature of production.
• If a severe allergy is known it is the customer’s responsibility to inform that guest due to the possibility of trace allergens. 
• CakeAways accepts no liability for customers suffering allergic reactions from eating our cakes.
• It is the customer’s responsibility to make CakeAways aware of any special dietary requirements that need to be accommodated in the making of their cake.
  

Ordering & Payments

• Orders will be accepted via e-mail, website enquiry form or by phone.
• A non-refundable booking fee is required to confirm your order and save your date. 
• Payment of your booking fee should be made within two weeks of receiving your invoice.
• Your date will only be held once your booking fee is received. 
  

Designs

• All cake designs are the result of the information given to CakeAways by the customer. The interpretation of customers’ bespoke requirements and amendments to the design are approved by the customer during the order process; written/verbal descriptions and a diagram may be used to explain what the customer will receive. CakeAways reserves the right to make minor changes to best suit a design if they feel it necessary, and these changes may not always be communicated to the customer.
• CakeAways will do its best to match any colour requests for icing but we cannot guarantee an exact Pantone match as colours present differently in different materials. We aim for a close-to-perfect match but this is not always possible.
• Please check your order thoroughly before payment. For bespoke cakes we can only create the finished article from what we interpret from the wording of your order.
  

Hire of Cake Stands/Separators etc

• Cake stands & separators can be hired from £20+ per item for a period of up to 2 weeks.
• It is the customer’s responsibility to ensure that a suitable, sturdy table is provided for the cake.
• A security deposit equal to the value of the item is also payable. This will be refunded in full once the item is returned to us undamaged and in its original condition within 2 weeks of hire. Details of these fees will be sent to the customer when placing their order.
• If the item is not returned as agreed or we have to collect it then this deposit will not be returned.
• If the item is returned damaged this deposit will not be returned.
• Payment will be deemed as acceptance of these terms.

Flowers

• We specialise in creating cakes decorated with edible sugar/wafer paper flowers, which we can match to your chosen wedding flowers. If fresh or faux flowers are provided by an outside source, we will arrange up to 30 stems free of Charge; £1 for each additional stem.  You acknowledge that fresh flowers (if not specifically edible) are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
• We can liaise directly with your florist regarding the floral decorations required for your cake during the weeks before your wedding, so please do ensure you have ordered these beforehand. We can meet your florist at your venue or these can be placed ready on the cake table. Please note we cannot accept any responsibility for damage that occurs to flowers before we receive them. We will not use any fresh flowers deemed to be toxic varieties (e.g. Gypsophila, Ranunculus, Eucalytus, Anemones, etc)
  

Delivery & Setup

• Due to the delicate nature of the sugar craft on our cakes, we like to personally deliver and set up wedding cakes at your venue. We will liaise directly with your wedding coordinator at your venue to arrange this. The cost of delivery will be dependent on the return mileage to your venue.
• Some cakes may be suitable for collection which can be discussed at the point of ordering.
• Responsibility for your cake passes to you once it has been collected from our premises or delivery has been accepted. CakeAways accepts no liability for cakes that are damaged after they have been delivered to the agreed location.
• If the cake is collected, the full responsibility for the safety of the cake is with the client and CakeAways will not be responsible for any damage to the cake after it’s been collected.
• Upon collection, cakes should be transported on a flat surface (preferably in an empty boot with non slip matting or passenger footwell - dependent on size of cake/car). It is not recommended that cakes are put on a seat or a passenger knee as the angle can cause damage to cake.
• On hot days it is recommended to travel with the air conditioning to keep the environment relatively cool so that the cake does not get too warm.
  

Collection & Storage

• After delivery or collection, please ensure that your cake is kept out of sunlight and at room temperature. Cakes with sugar paste or sugar flowers/models should not be put in a refrigerator. Care should be taken to put cakes in marquees as close to guest arrival time as possible as marquees become very warm on sunny days.
• Stacked cakes will be supported by dowels, which should be removed prior to serving (information regarding any inedible items will be provided on collection/delivery). 
• Decoration such as sugar flowers and models/figurines are made with edible ingredients, however they may contain wires or other supports which are inedible. CakeAways advises against these items being consumed. We ask you to take responsibility for ensuring these are removed prior to serving, as we cannot take any responsibility for the non-edible items. 
• If we are to set up the cake for you we will aim to do this as close to the event start time as possible.

Copyright & Data Collection

• Copyright and ownership of all cake designs by Sarah Anderson remains with “CakeAways” and we reserve the right to use photos of our cakes for advertising purposes including but not limited to, on our website, social media and in other advertising materials.
• We do not pass on your personal details to 3rd parties.
• We may contact you after your event, but this will only be in relation to your order and your customer experience.

Cancellation/Amendment/ Postponement Policy

• All booking fees are non-refundable except in exceptional circumstances.
• Any amendments need to be made a full 6 weeks before the wedding date to allow for changes to our schedule, and cannot be guaranteed.  Significant amendments may incur an additional cost, and the balance will be adjusted accordingly.

• In the event of a cancellation by yourselves, charges are as follows;
• More than 6 weeks prior to the date = booking fee only.
• 6 weeks to one calendar month prior to the date = booking fee plus half the remaining cost.
• Less than one calendar month prior to the date = full amount
• If you cancel the wedding and the cake has been baked, we will contact you and offer for you to arrange collection at a mutually convenient time.
• Any booking fees previously paid are non-refundable.

• Any work already undertaken towards your order, including ordering in supplies specifically to meet your order may incur further charges.

• In the event of a wedding postponement, subject to availability we will carry any monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation. Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependent on the duration of the postponement. 

• CakeAways has the right to refund in whichever way they deem suitable, including vouchers, and aims to refund within a month of cancellation.
• CakeAways has the right to not refund at all dependent on circumstances. All refunds will be carefully considered by CakeAways.
  

Complaints

• CakeAways takes any complaints very seriously. Our reputation is built upon the word of mouth of our customers and venues.
• You are required to give us the opportunity to address any issues, and must let us know of the problem on the day of collection/delivery. Please notify us in writing, along with relevant photos.
• Some complaints may require further investigation and an immediate refund may not always be possible.
• At least 75% of the cake must be returned within 2 days to ensure we are able to fairly assess the nature of the complaint and determine what course of action we will take. No refund will be given if the cake is not returned or has been eaten.
• The maximum refund we offer is the value of the cake. Further compensation is not available.

Our Liability

• Our liability to you is limited to the price of the cake and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Events Outside our Control

• We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.
• We retain the right to cancel your booking in circumstances beyond our control, such as fire or ill health.  In this instance we would do our utmost to help to find you another cake designer of the same style / quality.  We would of course discuss this with you at length.  We would refund all payments made to date in full.

Revisions

• We have the right to revise and amend these terms and conditions. However, you will be subject to the terms and conditions in force at the time that you place your order with us.